Shipping Policy

Shipping Policy A. Introduction www.ecopack.ai is an information and enquiry channel serving exclusively B2B customers. The website does not create online orders or process online payments. This policy explains how delivery terms are communicated for supplies agreed outside the website. B. Company Information - Company name: Eco World Corporation S.r.l. - Registered address: Via Canova Antonio 12, 20145 Milano (MI), Italy - Contact email: ecoworldcorporationsrl@pec.it - Website: www.ecopack.ai C. Delivery and Transport EcoPack operates in Italy and neighbouring countries, including Switzerland. For the relevant case, the written quotation or order confirmation states availability, costs, tax treatment, payment terms, estimated timing and any applicable tracking details. Delivery may be made by courier, pallet shipment or delivery using our own vehicles, as agreed. The website does not automatically calculate transport costs and does not guarantee a standard delivery time or tracking for every supply. D. Receipt and Delivery Issues For a delivery already agreed, check the outer packaging and report any issue with the commercial reference and available information. For visible damage to outer packaging, provide photographs or other useful evidence. After verification, any remedy or compensation is assessed according to the quantity of goods actually damaged or missing, the written quotation, order confirmation, applicable contractual documents and law. E. External Factors Customs, strikes, weather, carriers and other external factors may affect delivery. Any consequence is handled case by case under the applicable commercial documents. F. Contact For delivery questions: ecoworldcorporationsrl@pec.it.