Question 1

What is the difference in minimum order quantity between stock items and custom products?

Accepted Answer

Stock items can usually be ordered by case, which is more suitable for routine restocking and flexible inventory management. Custom products involve printing, production scheduling, or dedicated specifications, so the minimum order quantity is normally higher than for standard items and must be confirmed according to the product type, size, printing method, and project complexity.

Question 2

How can I verify product quality and suitability before placing a larger order?

Accepted Answer

Before placing a bulk order, we always recommend checking physical samples. Standard stock samples are generally useful for evaluating material, structure, and basic dimensions; if the project involves printing, custom sizes, or special structures, the sampling method, lead time, and related costs normally need to be confirmed separately. Sample availability and arrangements should be confirmed according to the product type and project requirements.

Question 3

After an order is confirmed, how long does it usually take to arrange shipment and complete delivery? What delivery methods are commonly used?

Accepted Answer

Lead times normally depend on the product type, stock availability, whether customization is required, the shipping method, and the delivery destination. Stock items can generally be arranged more quickly, while custom products usually also require artwork confirmation, production scheduling, and transport time. The delivery method is arranged according to order volume, destination, and project requirements; common options include express courier, pallet delivery, or scheduled pickup. It is advisable to indicate the expected delivery window and receiving conditions before order confirmation so that the most suitable arrangement can be evaluated. Upon receipt, we recommend checking the number of packages, the condition of the outer cartons, and the label information. If there is visible damage or a quantity mismatch, it should be recorded and reported promptly.

Question 4

Can you provide food-contact related documents for your products?

Accepted Answer

For products intended for food-contact use, we can assist by providing the available documentation for customer review, such as declarations of conformity or supporting materials from the supplier chain. The document scope may vary depending on the product, material, intended use, and import requirements. For this reason, it is important to clarify the application scenario, destination market, and required document type before order confirmation. Final compliance assessment should always be based on the actual documents and the applicable regulations.

Question 5

How should I choose the most suitable option among different materials?

Accepted Answer

Material selection should not be based only on appearance or a single selling point. It should be evaluated according to the food type, temperature, delivery duration, need for product visibility, and the level of brand presentation required. Paper-based solutions are generally suitable for branding and standard takeaway use; plant-fiber solutions are more suitable when structural support and hot-food applications matter; PET is more commonly used for cold food or display-oriented packaging; PP is used in certain applications that require higher heat resistance for lids or accessories. The final choice should still be confirmed against the actual food and real usage conditions.

Question 6

I am not sure which packaging I need yet. Can you help me choose?

Accepted Answer

Yes. Tell us what you sell, how you deliver it, the approximate portion size, and the main issue you are trying to solve. From there we narrow the options and suggest more suitable sizes, structures, and matching components for your real operating scenario.

Question 7

Can you match packaging similar to what I am using now?

Accepted Answer

Yes. Send us photos, dimensions, or links for the boxes, bowls, bags, or cups you are currently using. We can start from a close match, then check whether there is a more suitable alternative for your current packing and delivery flow.

Question 8

Which markets do you mainly serve?

Accepted Answer

We mainly work with Italy and nearby EU markets, especially for takeaway, delivery, in-store packaging, and beverage-related use cases. If your project is in another region, you can still send us the destination and requirement first, and we will assess whether it is suitable to move forward.

Question 9

If there is a problem with the goods after delivery, can I request a return or replacement?

Accepted Answer

Yes. If packaging arrives damaged, shows clear quality issues, or cannot be used properly, contact us as soon as possible and we will verify the case and arrange a replacement or refund. For subjective return requests, the goods must be returned within the applicable period, remain complete, not be materially used, and stay resalable; return freight is borne by the customer.

Question 10

Which payment methods do you accept?

Accepted Answer

We support the commonly used compliant payment methods, with final confirmation based on the order type, amount, and cooperation status. If you have a preferred payment arrangement, let us know before order confirmation and we will verify the available option.