FAQ
Quick answers about samples, quantities, customization, shipping, compliance and packaging choice.
How do minimum quantities differ between stock and custom products?
Stock products are usually purchased by carton and suit everyday replenishment or smaller volumes. Custom products involve printing, production planning or dedicated specifications, so minimum quantities are usually higher; the real threshold depends on product type, size, print method and project complexity. If unsure, send product type, estimated quantity and delivery country and we will check the case.
How can I check quality and suitability before buying in bulk?
Start with samples where possible. Stock samples help confirm material, structure, size and feel; custom projects may require artwork, special dimensions or structural requirements before a sample is arranged. Timing and costs are confirmed separately.
After order confirmation, how long does delivery usually take?
Lead time depends on product type, availability, customization, transport method and delivery country. Stock items are usually faster; custom orders need time for artwork approval, sampling, printing, production and shipping. Delivery can be by courier, pallet shipment or arranged pickup.
Can you provide food-contact documentation?
For products intended for food contact, we can help provide available documents such as declarations or supplier information. The scope depends on the product, material, intended use and destination market. Final compliance should always be checked against the actual documents and applicable rules.
How should I choose between different materials?
Material choice depends on food type, temperature, delivery time, display needs and real use. Paper, plant fiber, PET and PP each fit different situations. Share your menu, packaging use and delivery method and we can narrow the options.
What if I do not know which packaging to choose yet?
Start by sharing the product type, delivery method, portion size and the main issue you want to solve. We first narrow the options, then compare size, structure, lid fit and matching accessories.
Can you help find a similar format to my current packaging?
Yes. Send photos, dimensions or a link to your current packaging; we will identify similar options and check whether another format better fits your service flow, delivery distance and use case.
Which markets do you mainly serve?
EcoPack mainly serves Italy and nearby EU markets, including takeaway food, in-store packing, Italian bars, drinks and B2B purchasing. If your project is elsewhere, share the destination and requirements and we will review feasibility.
What if goods arrive damaged or unusable?
If packaging arrives damaged, has obvious defects or cannot be used, contact us promptly so we can arrange the appropriate resolution. For returns not related to quality issues, requests must be made within the applicable period and goods must remain complete, unused and resellable.
Which payment methods are supported?
Standard orders can be handled by bank transfer or other agreed methods depending on order type. Payment details depend on order value and commercial terms; if you have specific requirements, please tell us before confirmation.