Refund Policy | EcoPack

Refund Policy A. Introduction www.ecopack.ai is an information and enquiry channel serving exclusively B2B customers and does not create online orders or online payments. This page describes the contact path for a request concerning a supply already agreed; it does not establish an automatic right to return or refund. B. Company Information - Company name: Eco World Corporation S.r.l. - Registered address: Via Canova Antonio 12, 20145 Milano (MI), Italy - Contact email: ecoworldcorporationsrl@pec.it - Website: www.ecopack.ai C. Assessment of Requests Any request for a return, refund, replacement or claim is assessed case by case under the written quotation, order confirmation, applicable contractual documents and law. Customised products are not accepted for return. Custom projects are governed by a written contract, which states the applicable conditions. D. How to Contact Us Email ecoworldcorporationsrl@pec.it with the commercial reference, the reason for the request and, where useful, photographs or other supporting material. Any return instructions and the correct return address are provided only after the case has been assessed. If a return is accepted, return shipping costs are borne by the returning party unless otherwise agreed in writing. E. Outcome and Timing Any outcome, settlement method and timing are stated in the written quotation, order confirmation or instructions issued for the case, subject to applicable law. F. Contact For questions about returns, refunds or claims: ecoworldcorporationsrl@pec.it.